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Experience Profile

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Leading contact center operations consulting organization.

Outsourcing ServicesProvide ongoing outsourced business management and administrative services for the client as outlined below:
​Operations Planning and Management

Administrative and management services including support for daily operations of the business.

  • Triaged potential client calls
  • Provided direct support for existing clients
  • Developed marketing/sales leads
  • Research industry trends and new developments
  • Developed marketing materials
  • Maintained and updated company website
  • Responded to email inquiries
Client Proposal DevelopmentDeveloped sales proposals based on client needs.
​Resume Database Development

Designed and implemented consultant & sub-contractor skills inventory and Resume database. 

Established and maintained standard format for internal resumes.

​Sharepoint Setup and Administration

Designed and established enterprisewide ​Sharepoint portal using full features of Office 365.