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Experience Profile

​Managed Services company providing Direct Store Delivery Order, Routing, and Process Management
Organization & Process Assessment

​Conducted organization and process review to address company inefficiencies and identify service level shortcomings.  Developed reorganization plan and process redesign which improved customer satisfaction, reduced operating costs, and improved company profitability.

Customer Satisfaction Study​Designed and conducted customer satisfaction survey and interviews to determine overall client satisfaction and areas for improvement.  Provided recommendations affecting improvements in customer satisfaction and improved customer retention rates.