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Experience Profile

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Global luxury automotive manufacturer. 

Customer Care Call Center Assessment 

As part of a Call Center Optimization project, observed and documented call center call handling processes for the purpose of making recommendations for improvement. Identified organizational bottlenecks.

Recommended modifications to streamline processes and developed a roadmap to implement recommendations.


Customer Care Call Center Improvements Implementation

​Lead implementation of recommendations leading to measurable improvments in internal call handling efficiencies and customer satisfaction.