Skip Navigation LinksATTWireless

​Experience Profile

​ ​
AT&T Wireless Company providing nationwide cell phone coverage
​Project​Results
Customer Retention​​​Designed and lead technical implementation of a project that reduced the South Eastern region's churn rate by 5% via outbound customer contacts.  These contacts provided free rate plan analysis and phone upgrades long before it became a common practice within the industry.  The project resulted in hard dollar savings for the region and helped make the SE region the premier region in the company with regards to customer retention.  The solution resulted in improved provitability due to lower acquisition costs for net new customers.